Technical Quality Specialist
Core
Troubleshoot complex bugs and advocate for quality improvements to elevate the Figma experience for customers and internal partners.
Role type
Senior IC technical quality specialist (product support)
Builds
End-to-end troubleshooting of complex technical issues and customer-facing documentation
Domain
SaaS design collaboration platform
Deliverable
client delivery
Required skills
QA or support experience for technical SaaS, troubleshooting and debugging across multiple platforms, consultative communication, cross-functional collaboration
Preferred skills
Experience with design tools (Figma, Adobe Suite, Sketch, Framer), multilingual capabilities (Spanish, Portuguese, Japanese, Korean, German, French)
Technologies
Mac, Windows, iOS, Android
Responsibilities
Diagnose sophisticated bugs across the customer journey, interact with customers via support channels to take ownership of complex problems, engage with customers on social media and community platforms, partner with Engineering and Product to report bugs and drive resolution, recommend tooling and process improvements, develop customer-facing and internal documentation, identify trends and communicate insights to Product and Engineering teams
Seniority
Senior, hands-on IC