Senior Consultant, Elevated Client Services
Core
Senior consultant providing technical guidance and business process consulting for Servicing Digital and Customer Service technology projects.
Role type
Senior IC business process consultant (mortgage technology)
Builds
Servicing Digital and Customer Service technology solutions for client organizations
Domain
Mortgage technology / Financial services
Required skills
Business process modeling, Requirements definition, System configuration, Test planning, Stakeholder liaison, SQL (plus)
Preferred skills
Agile/Kanban methodologies, Data analytics, Hardware/software acquisition knowledge
Technologies
ICE Mortgage Technology products, Trello, SQL
Responsibilities
Formulate systems scope and objectives relative to client business plans, Act as liaison between customer and Product Management, Manage implementation of technology changes, Devises and modifies processes to achieve efficiencies, Conduct system and integration tests, Consult directly with clients on-site.
Seniority
Senior, hands-on IC
