Специалист технической поддержки (3-я линия, со знанием английского языка)
Core
3rd-line technical support specialist for an iGaming developer, handling bug triage, provider communication, and incident management.
Role type
3rd-line technical support specialist
Builds
iGaming platforms and services
Domain
iGaming / Online Entertainment
Required skills
PC proficiency, client-server interaction knowledge, dev-tools usage, English (B1+)
Preferred skills
None stated
Technologies
dev-tools
Responsibilities
Identify, document, and track bugs requiring cross-team involvement; Communicate with providers via chat for diagnostics and error resolution; Coordinate incident management processes; Facilitate communication between client and development team
Seniority
Individual Contributor