IT-Systemtechniker (m/w/d) - Berlin
Core
Reliable technical contact supporting customers with targeted troubleshooting and precise documentation of service cases, both remotely and on-site, ensuring critical IT systems remain functional.
Role type
Senior IC IT system technician (field service)
Builds
IT lifecycle management services for critical systems in hospitals, banks, and airports
Domain
IT infrastructure / Hardware maintenance
Deliverable
client delivery
Required skills
Hardware affinity, troubleshooting, technical analysis, preventive maintenance, documentation, customer communication, project support, on-call availability
Preferred skills
IT-System Elektroniker or IT-Techniker training, experience with IBM/HP/DELL hardware, MS-Office, Class B driver's license
Technologies
IBM, HP, DELL, Sales Force, Field Service App
Responsibilities
Customer support in technical field service, troubleshooting and rectification of devices and IT systems in data centers, creating detailed technical analysis (1st to 2nd level), communicating with customer technical contacts, documenting activities in Sales Force and Field Service App, conducting preventive maintenance, accompanying customer projects, participating in technical on-call services