Consultant - Kundenservice für Beratung & Serviceleistu ...
Core
First point of contact for customers regarding questions and issues related to bank-specific software solutions in the area of consulting and service performance.
Role type
Senior IC customer service consultant (banking software)
Builds
End-to-end support for banking software solutions
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Customer consultation, long-term relationship building, complex problem analysis, solution selection, documentation creation, training delivery, cross-functional cooperation
Preferred skills
Analytical thinking, proactive approach, open communication
Technologies
Ticketing systems, Analytical tools
Responsibilities
Provide first-line support for customer inquiries on banking software, manage end-to-end support via ticketing system, conduct customer training and workshops, perform specialized analysis, ensure quality of documentation and training materials, collaborate with application development teams