Customer Support Representative
Core
Provide technical support and resolve issues for Bottomline's SaaS payment and cash management software.
Role type
Customer Support Representative
Builds
Customer satisfaction and issue resolution for Paymode-X and related SaaS applications
Domain
Financial technology / Business payments
Deliverable
client delivery
Required skills
SaaS troubleshooting, CRM documentation, root cause analysis, software defect reporting, customer relationship management, oral and written communication
Preferred skills
Salesforce experience, previous technical support experience
Technologies
Paymode-X, Salesforce, CRM tools
Responsibilities
Handle inbound calls and emails to diagnose and resolve customer issues, document transactions and processes in CRM, manage issue resolution timelines, escalate software defects to internal teams, assist in identifying root causes of problems
Seniority
Mid-level, hands-on IC