Team Leader | Bulacan
Core
Manage a customer support team to deliver best-in-class experiences for clients in FinTech and e-commerce sectors.
Role type
Team Leader (Customer Support)
Builds
Customer support operations and team performance for technology clients
Domain
FinTech / e-commerce / Customer Experience
Required skills
Team management, SLA/KPI monitoring, coaching, scheduling, performance reporting, issue resolution, CRM tools (Zendesk), shift flexibility
Preferred skills
FinTech experience, technical know-how
Responsibilities
Manage day-to-day planning and operations of the team; Ensure teammates meet SLAs and KPIs; Organize schedules and conduct training/coaching sessions; Evaluate team performance and document client feedback; Resolve operational and HR-related issues; Act as liaison between management and team
