Оператор клиентской поддержки со знанием английского языка
Core
Handle incoming user inquiries via live chat in the iGaming industry, providing consultation and resolving technical issues.
Role type
Customer support operator (chat)
Builds
User support and technical troubleshooting for iGaming services
Domain
iGaming
Deliverable
client delivery
Required skills
Written English (B2), multi-tasking in chat, fast typing, attention to detail, following instructions, de-escalation with dissatisfied users
Preferred skills
Experience in customer support or consulting (6+ months), ability to learn large information volumes
Technologies
Live chat systems, personal computer
Responsibilities
Process incoming user inquiries via chat, consult users on company services, help resolve user questions and technical problems, analyze chat history to clarify missing information, escalate technical issues to specialists, manage multiple simultaneous chats without losing context