Senior Manager, Customer Engagement Platforms
Core
Lead the transformation of the sales team and Veeva CRM/CE^3 platforms by enhancing data capabilities, configuring input fields, and driving AI initiatives to improve information gathering and input efficiency.
Role type
Senior Manager, Customer Engagement Platforms
Builds
Enhanced Veeva CRM and CE^3 data capabilities for the sales team
Domain
Pharmaceutical sales operations and Customer Engagement Platforms
Deliverable
product features
Required skills
Veeva CRM expertise, AI transformation leadership, change management, cross-functional collaboration, data strategy, sales team management
Preferred skills
Strategic business goal alignment, omnichannel strategy, commercialization learning
Technologies
Veeva CRM, CE^3, AI tools
Responsibilities
Lead AI transformation initiatives to advance Veeva CRM and CE^3; Configure input fields and improve input efficiency based on sales team feedback; Lead change management for the sales team regarding data input; Make proposals to SFE, CEP, and sales teams to accelerate transformation; Collaborate with cross-functional teams (AIA, IT, Sales Force Excellence, etc.).