Customer Care Manager (m/w/d)
Core
Manage local road sales and customer service for a logistics branch, overseeing sales measures, existing customer care, and new customer implementations.
Role type
Customer Care Manager (Sales & Service Lead)
Builds
Road logistics services and customer experience improvements
Domain
Logistics / Transportation
Deliverable
product features
Required skills
Sales strategy, budget management, pricing strategy, customer monitoring, stakeholder coordination, CRM usage, Microsoft 365
Preferred skills
Leadership experience, strategic thinking, negotiation skills
Technologies
Microsoft 365, CRM systems
Responsibilities
Lead local road sales and customer service, manage personnel and budget, coordinate sales measures and new customer implementations, develop branch business strategy with stakeholders, coordinate pricing and internal support, monitor customer accounts, contribute to customer experience development
Seniority
Mid-Senior, individual contributor with team oversight