3rd Level Support (m/w/d)
Core
Providing 3rd Level support and field service for complex industrial IT systems, including measurement and control technology, ensuring production stability and hardware integration.
Role type
Senior IC IT Support Engineer (Industrial/Field)
Builds
Stable industrial IT environments and production control systems
Domain
Industrial automation and measurement technology
Required skills
Industrial PC support, complex hardware troubleshooting, network environment operation, database basics (Oracle, SQL), automation and visualization knowledge, client OS installation (Windows, Linux, Unix), peripheral integration
Preferred skills
Client hardware configuration (BIOS, RAID), external vendor collaboration, driving license Class B
Technologies
Windows 7/10, DOS, Linux, Unix, Oracle, SQL, Industrial BUS technologies
Responsibilities
Execute data backups and recovery processes, install special hardware in industrial test benches, implement emergency strategies for production devices, perform 3rd Level support in industrial environments, replace defective hardware after backup, resolve issues with external vendors, install peripherals and department-specific software, integrate test benches and applications, standardize IT endpoints, install interface cards, verify new hardware requirements, fix software issues, integrate foreign devices into the domain