IT Service und Governance Manager (m/w/d)
Core
Strategic development and governance of IT Service Management (ITSM), service portfolio, and asset/configuration management for a corporate IT landscape.
Role type
Senior IT Service Management and Governance Manager
Builds
Enterprise-wide ITSM governance frameworks, service architecture standards, and asset/configuration management policies
Domain
Insurance industry IT services and governance
Required skills
ITSM strategy, ITIL framework expertise, ITSM governance, service portfolio management, asset and configuration management, stakeholder management, strategic consulting, cross-functional collaboration, regulatory compliance, executive reporting
Preferred skills
Transformation project leadership, complex problem solving, negotiation skills
Technologies
ITSM platforms, CMDB, ITIL
Responsibilities
Develop strategic direction for ITSM and define governance guidelines, steer enterprise-wide ITSM governance and standard implementation, manage service portfolio and derive service architecture requirements, oversee IKT asset and configuration management, advise senior leadership on ITSM strategy and regulations, represent ITSM in cross-functional committees
Seniority
Senior, hands-on IC