IT-Account Manager im Kunden- und Servicemanagement (w/m/d)
Core
Lead customer communication and advisory for public sector clients, aligning their requirements with the company's service portfolio and resources.
Role type
Senior IT Account Manager (Public Sector)
Builds
IT service solutions and projects for public sector clients
Domain
Public sector IT services
Deliverable
client delivery
Required skills
Customer relationship management, IT service consulting, project management, public sector domain knowledge, business acumen, ITIL basics, contract law basics
Preferred skills
Bachelor's degree in Computer Science, strong verbal and written communication, negotiation skills, high resilience, willingness to travel
Technologies
ITIL, IT contract law
Responsibilities
Lead customer communication and advisory, align customer requirements with service portfolio, manage projects and initiatives, mentor junior staff in customer management, maintain customer relationships across hierarchy levels