IT Support Specialist - 2nd Level (m/w/d)
Core
2nd Level IT Support Specialist ensuring stable Follow-the-Sun operations of infrastructure, platforms, and applications for the Würth Group.
Role type
2nd Level IT Support Specialist (Infrastructure & SAP)
Builds
Stable and efficient Follow-the-Sun operations of infrastructure, platforms, and applications
Domain
IT Infrastructure & SAP Operations
Required skills
IT infrastructure operations, Monitoring and Observability, SAP job chain and batch processing, SAP printing operations (VPSX/LRS), ITSM processes (Incident, Problem, Change Management), technical documentation
Preferred skills
English (written and spoken), willingness to work shifts and on-call, openness to business travel
Technologies
SAP, VPSX (LRS-Software), Monitoring tools, Dashboards
Responsibilities
Analyze and resolve problems in collaboration with technical teams and external partners; Develop and operate observability solutions for services and process chains; Monitor, operate, and optimize SAP job chains and batch processes; Ensure reliable SAP printing operations using VPSX; Handle incidents, service requests, problems, and changes per ITSM processes; Maintain technical operation documentation
Seniority
Mid-level, hands-on IC