Softwareentwickler* Ticketing, ITSM & Wissensmanagement
Core
Configuring, integrating, and maintaining Ticketing, ITSM, and Knowledge Management solutions (Jira, Confluence) within the DFS infrastructure.
Role type
Mid-level IC Software Developer (ITSM/Ticketing)
Builds
Ticketing, ITSM, and Knowledge Management applications
Domain
IT Operations / IT Service Management
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Jira, Jira Service Management, Confluence, Python, Groovy, DevOps, ITIL, data migration, documentation
Preferred skills
Project management, Air-Traffic-Control systems knowledge
Responsibilities
Analyze errors, handle support requests and security incidents, plan and quality-assure changes, create documentation and training materials
Seniority
Mid-level, hands-on IC
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