Technisch versierter IT-Mitarbeiter (m/w/d)
Hybrid
Core
Providing technical support, analyzing customer issues, and developing software specifications and business analyses.
Role type
Technical support and business analyst
Builds
Software products and optimized support processes
Domain
IT / Business Analysis
Deliverable
dashboards & analysis
Required skills
SQL, database management, business analysis, MS Office (Excel), documentation
Preferred skills
business acumen, process optimization
Technologies
SQL, MS Office
Responsibilities
Customer support via phone/email/tickets, identifying and resolving technical issues, documenting requests and solutions, capturing customer requirements and creating specifications, testing and QA of software products, conducting and evaluating business analyses
Seniority
Individual Contributor