IT-Support (m/w/d) Cloud und Netzwerk
Core
Provide technical support for customers operating the company's own cloud environment, manage customer applications and infrastructure, and handle 2nd-level incident resolution.
Role type
Cloud and Network Support Engineer
Builds
Customer cloud environments and application infrastructure
Domain
Cloud computing and network infrastructure
Required skills
Cloud technologies, virtualization, network infrastructure, operating systems, patch and update management, Microsoft 365 support, performance testing, incident analysis, process documentation
Preferred skills
ITIL knowledge, ticketing system proficiency
Technologies
Microsoft 365, Cloud platforms, Virtualization tools
Responsibilities
Monitor, patch, and update networks and systems; conduct and evaluate performance tests; analyze and resolve 2nd-level incidents; document processes and best practices; collaborate with the consulting team and customers
Seniority
Mid-level, hands-on IC