Projektleitung Ticketsystem - Künstliche Intelligenz / Chatbot (m/w/d)
Core
Leading the evolution of the SRPlus ticketing system by integrating AI technologies and conversational bots to enhance customer service capabilities.
Role type
Senior Project Manager (AI/Chatbot)
Builds
AI-enhanced ticketing system (SRPlus) with conversational bot features
Domain
Banking IT / Customer Service
Deliverable
product features
Required skills
Project management, Agile project leadership, Stakeholder coordination, Budget and timeline management, Concept development for AI integration
Preferred skills
Experience with AI technologies, Conversational bots, PMO Plus certification
Technologies
SRPlus, AI, Conversational Bots
Responsibilities
Plan and steer the project for SRPlus evolution, Develop concepts for Chatbot/AI integration, Coordinate cross-departmental and external partner collaboration, Ensure on-time and budget-compliant delivery, Create project plans and reports, Communicate with internal and external stakeholders
Seniority
Senior, hands-on IC