Cloud Service Engineer (m/w/d)
Core
Design and implement service processes, manage customer onboarding to managed services, and optimize service performance through standardization and automation.
Role type
Cloud Service Engineer (IC)
Builds
Service descriptions, onboarding processes, service reviews, and automated service workflows
Domain
Cloud Services, Microsoft Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Microsoft 365, Microsoft Azure, service process design, service automation, customer communication, performance analysis, standardization
Preferred skills
Cloud architecture collaboration, service optimization, stakeholder management
Technologies
Microsoft 365, Microsoft Azure
Responsibilities
Create service descriptions and onboarding processes, analyze customer service performance, standardize service reviews and requests, act as a central interface for customer inquiries, implement service optimizations based on feedback
Seniority
Mid-level, hands-on IC