Berater Customer Experience (w/m/d)
Core
Analyze business processes and organization, consult clients, and implement requirements in collaboration with internal departments.
Role type
Senior Business Process Consultant (IT/CRM)
Builds
Individual and efficient customer solutions, process and system changes
Domain
IT Consulting / Business Process Optimization
Required skills
Business process analysis, CRM/CPQ solution implementation, project management, specification creation, presales activities, stakeholder coordination
Preferred skills
Analytical thinking, networked communication, customer orientation, independent work, hands-on mentality
Technologies
CRM, CPQ
Responsibilities
Analyze business processes and organizational interfaces, consult clients and implement requirements, visualize processes and interfaces, coordinate migrations with software developers, ensure project progress and communication, develop individual customer solutions, create specifications and coordinate process/system changes, conduct presales activities
Seniority
Senior, hands-on IC