Schifffahrtskaufmann (m/w/d) im Customer Service
Core
Customer service and operational coordination for national and international clients in a global shipping and transport environment.
Role type
Customer Service Specialist (Shipping/Logistics)
Builds
Booking and documentation processes, transport order management, and shipment tracking for global clients.
Domain
Shipping and Logistics
Deliverable
client delivery
Required skills
Customer service, transport process knowledge, booking and documentation management, communication with international partners, data management, complaint handling, MS Office proficiency, transport or booking system experience
Preferred skills
First experience in customer service, operations, or transport processing
Technologies
MS Office, transport or booking systems
Responsibilities
Coordinate and monitor transport orders with internal departments and international sites; Communicate with customers, agents, partners, and service providers; Manage booking and documentation processes; Monitor transport status and proactively inform clients of changes; Handle complaints and special requests; Create, review, and manage transport-related documents; Maintain and update customer and shipment data in systems; Contribute to service process optimization.
Seniority
Entry-level to Mid-level, hands-on IC