Technical Customer Support Agent (m/w/d)
Core
Central technical point of contact for partners and system integrators regarding the WinGuard security and building automation software platform.
Role type
Technical Customer Support Agent
Builds
Sustainable solutions for complex technical issues within security and building automation projects
Domain
Security and building automation software
Deliverable
client delivery
Required skills
Microsoft systems, networking technologies, databases, remote support tools, log analysis, network infrastructure analysis, system configuration analysis
Preferred skills
Protocols, scripting, certificates, virtualization, IT security mechanisms
Responsibilities
Analyze and resolve complex technical issues, process and prioritize support tickets, troubleshoot system/network/integration issues via remote sessions, document solutions and best practices
Seniority
Mid-level, hands-on IC