Remote Service Agent (m/w/d) | Kundenservice & Backoffice
Core
Remote administrative and backoffice support for international clients, handling inquiries, coordinating processes, and managing data in digital systems.
Role type
Remote Service Agent (Backoffice & Customer Support)
Builds
Administrative workflows and customer communication channels
Domain
Business Services / Administrative Support
Deliverable
dashboards & analysis
Required skills
Data entry and management, Ticket handling, Written and verbal communication (German/English), Process coordination, MS Office proficiency, Multitasking
Preferred skills
Prior experience in backoffice, administrative assistance, or customer service
Responsibilities
Process incoming inquiries and tickets, Coordinate administrative and organizational tasks, Maintain and update data in digital systems, Communicate with clients and partners via phone and email, Route information to relevant departments, Create and maintain reports and documentation
Seniority
Entry to Mid-level, individual contributor