Kundenberater Reiseversicherung (m/w/d) – Quereinstieg möglich
Core
Provide telephone and written customer advice on travel health insurance and organize assistance for travelers during medical emergencies worldwide.
Role type
Customer service representative (travel insurance)
Builds
Travel health insurance services and emergency medical assistance
Domain
Insurance / Travel / Healthcare
Deliverable
client delivery
Required skills
Customer service, crisis communication, coordination with international service providers, empathy, self-management, reliability
Preferred skills
Experience in hospitality, tourism, aviation, healthcare, call center, or insurance
Technologies
None stated
Responsibilities
Coordinate help services for customers from initial consultation to worldwide medical emergencies; Support customers individually and solution-oriented during illness or accidents 24/7; Coordinate with insurers, international service providers, and partners to ensure smooth processing, e.g., hospital stays and medical repatriation
Seniority
Entry-level to mid-level