Solution Architect – Service Cloud V2 & SAP CE (m/w/d)
Core
Designing and leading the implementation of innovative CRM architectures for SAP Service Cloud V2 and SAP Customer Engagement (CE) to serve customers in the utilities sector.
Role type
Senior Solution Architect (SAP Cloud/CRM)
Builds
Scalable CRM solutions, integrations with SAP S/4HANA and BTP-CPI, and custom extensions for Service Cloud V2.
Domain
Utilities industry, SAP Cloud ecosystem, CRM (via careerplan.io/jobs/13635-e04d8cfa_JB5265236-S-solution-architect-service-cloud-v2-sap-ce-mwd-at-intense-ag)
Required skills
SAP Service Cloud V2, SAP Customer Engagement (CE), SAP BTP-CPI, Microservices, API Design, Java, Node.js, Project Management
Preferred skills
Utilities industry experience, Pre-sales architecture support
Technologies
SAP Service Cloud V2, SAP Customer Engagement, SAP S/4HANA, SAP BTP-CPI, Java, Node.js
Responsibilities
Develop architecture for SAP Service Cloud V2 and SAP CE; Lead and steer development teams; Integrate Service Cloud with SAP systems and third-party systems; Create solution concepts, prototypes, and roadmaps; Provide technical coaching and knowledge transfer; Ensure non-functional requirements (performance, scalability, security); Support pre-sales with architecture designs and estimates.
Seniority
Senior, hands-on IC with leadership responsibilities
