Transformation Manager (m/w/d)
Core
Leading the migration of a mature ERP/Billing system to a new platform while ensuring business continuity and driving AI automation in customer care and billing processes.
Role type
Senior Transformation Manager (ERP/Billing Migration & AI Strategy)
Builds
New billing platform, automated customer care workflows, churn prediction models, recovery campaigns
Domain
Subscription media, publishing, and health/beauty retail
Deliverable
production ML models
Required skills
ERP/Billing system migration, undocumented business logic analysis, data migration and mapping, external vendor management, AI implementation in customer care, operational execution
Preferred skills
Experience in subscription or publishing industry, hands-on data analysis, test migration execution
Technologies
ERP systems, billing platforms, AI/ML tools for customer care
Responsibilities
Steer the ERP/Billing migration including special logics and interfaces, ensure zero downtime during migration, define task allocation between AI, onshore, and German teams, execute data analysis and test migrations, drive AI automation in customer care and billing
Seniority
Senior, hands-on IC
