IT-Administrator Service Desk, 2nd & 3rd Level Support (m/w/d) - in Hamburg
Core
Providing 2nd and 3rd level IT support, managing IMAC tasks, and maintaining server and network infrastructure for clients.
Role type
IT Administrator (Service Desk)
Builds
IT support services, server environments, and network connectivity for clients
Domain
IT Services / Datacenter Operations
Required skills
IMAC (Installation, Move, Add, Change), Microsoft Server products (Windows Server, SQL Server, Exchange, IIS), Citrix portfolio (Virtual Apps and Desktop, Netscaler), Firewall/VPN/Router systems, Datacenter operations
Preferred skills
IT security and system management, new technologies, agile collaboration
Technologies
Windows Server, SQL Server, Exchange, IIS, Citrix, Virtual Apps and Desktop, Netscaler, Firewall, VPN, Router
Responsibilities
Communicate with clients via phone, email, and remote for 2nd/3rd level support; Plan, build, and operate IMAC tasks for IT and end devices; Support client installations and integration into existing IT structures in datacenters; Install and maintain Microsoft Server products and Citrix portfolio; Monitor and maintain internet connections, firewalls, VPNs, and routers
Seniority
Entry to Mid-level