Telefonische Kundenbetreuung (m/w/d) von Bestandskunden B2B - Energiebranche Berlin / Voll- oder Tei
Hybrid
Core
B2B customer support for existing energy clients, managing electricity and gas contracts and resolving inquiries.
Role type
Customer Support Specialist (B2B Energy)
Builds
Customer service solutions for B2B energy clients
Domain
Energy / Utilities
Deliverable
client delivery
Required skills
Customer relationship management, data accuracy, contract administration, written and verbal communication, numerical literacy
Preferred skills
Energy industry experience
Technologies
CRM systems, online learning platforms
Responsibilities
Handle customer inquiries via phone and email, clarify issues between customers and energy suppliers, maintain and verify customer energy data
Seniority
Entry to Mid-level