Junior Customer Success Manager:in (deutschlandweit)
Core
Direct account management for medical practices, conducting health checks, workshops, and training to optimize workflows and ensure customer satisfaction.
Role type
Junior Customer Success Manager (Medical Practice Software)
Builds
tomedo® software platform for independent medical practices (via careerplan.io/jobs/13635-b79bf69f_JB5264923-S-junior-customer-success-managerin-deutschlandweit-at-zollsoft-gmbh)
Domain
Healthcare IT / Medical Practice Management
Required skills
Deep understanding of medical practice operations, active listening, structured problem-solving, self-organization, technical aptitude, German language proficiency (C1)
Preferred skills
Experience with AI tools (ChatGPT, Claude, Gemini, agent-based AI), prior experience as MFA or practice manager
Technologies
tomedo® software, ChatGPT, Claude, Gemini, OpenClaw
Responsibilities
Conduct regular health checks and workshops for assigned medical practices, proactively identify and address customer needs, optimize workflows through tailored solutions, coordinate with technical and sales teams for complex issues, document experiences and insights in the system.
Seniority
Junior, hands-on IC