IT SUPPORT SPECIALIST / ERP FINANCE (M/W/D)
Core
IT Support Specialist for a central ERP solution serving organizations in healthcare, social services, and religious sectors.
Role type
IT Support Specialist (ERP Finance)
Builds
Reliable operation of business-critical ERP p/5 processes for social responsibility organizations.
Domain
Enterprise Resource Planning (ERP) / Finance / Social Sector
Required skills
ERP support experience, knowledge of commercial processes (finance, inventory, asset accounting, controlling), technical understanding, clear written and verbal communication, German language proficiency
Preferred skills
Experience with ERP systems, understanding of business processes
Technologies
ERP p/5
Responsibilities
Process support tickets including analysis, prioritization, and resolution within defined SLAs; Support customers in daily use of the ERP p/5 solution; Collaborate with internal departments to develop sustainable solutions for recurring issues; Identify improvements for support and service processes; Support the optimization of the handover from consulting to support.
Seniority
Mid-level, hands-on IC