Bereichsleiter Service Technik (m/w/d)
Core
Leading and strategically developing the technical service department with a focus on quality, efficiency, and customer satisfaction for communication technology solutions.
Role type
Senior service department manager (technical)
Builds
Communication technology solutions for security-critical and resilient communication
Domain
Telecommunications / Security-critical infrastructure
Required skills
Strategic leadership, budget management, process optimization, stakeholder management, technical communication knowledge, business acumen, customer relationship management, MS-Office/ERP proficiency, English fluency
Preferred skills
Experience in employee development, decision-making, travel readiness
Technologies
SAP, TOPIX
Responsibilities
Lead and strategically develop the technical service area, manage a team of ~20 employees, handle complex customer issues and escalations, optimize service processes and structures, collaborate with technical and commercial department heads, report to the management board, manage budget and service KPIs
Seniority
Senior, hands-on IC