SUPPORT CONSULTANT (M/W/D) - ERDPROFI
Core
You are the first point of contact for customers in the earthworks, transport, and waste management industries, resolving technical issues with the ErdProfi software and ensuring smooth operations from construction sites to invoicing.
Role type
Support Consultant (Technical Support & Customer Success)
Builds
ErdProfi software suite for circular economy and waste management
Domain
Construction, Transport, Waste Management, Circular Economy
Deliverable
client delivery
Required skills
Technical troubleshooting, Ticket system management, Software onboarding, Analytical thinking, Clear communication, Customer focus, German language proficiency, Driving (Class B license)
Preferred skills
Construction industry experience, ERP system knowledge, Basic programming skills
Responsibilities
Provide technical support and consultation to users, Collaborate with developers to improve software, Manage helpdesk and ticket system, Travel to customer sites for on-site clarification