Sachbearbeiter Schadenabwicklung und Kundenberatung (m/w/d)
Core
Handling insurance claims and breakdown reports for leasing customers, managing the process from intake to repair, and ensuring smooth resolution while maintaining internal processes.
Role type
Claims processing and customer service specialist
Builds
Insurance claim resolutions and customer support for leasing fleet
Domain
Automotive leasing and insurance services
Deliverable
client delivery
Required skills
Claims intake and documentation, process coordination, empathetic communication, MS Office proficiency, German fluency
Preferred skills
Customer service experience, automotive industry knowledge, basic English
Responsibilities
Accepting damage and breakdown reports from customers, recording details in claim files, coordinating repairs and internal processes, handling customer inquiries via phone