Kundenberater Inbound Automotive (w/m/d)
Core
You act as the first point of contact for customers experiencing vehicle breakdowns, accidents, or failures, organizing rapid assistance to restore mobility.
Role type
Inbound Customer Service Advisor (Automotive Assistance)
Builds
Emergency roadside assistance, towing services, and rental car arrangements for international customers.
Domain
Automotive insurance and roadside assistance
Deliverable
client delivery
Required skills
Telephone communication, customer service, coordination of emergency services, invoicing, organizational skills
Preferred skills
Experience in hospitality, tourism, automotive, insurance, or call center industries
Technologies
None stated
Responsibilities
Answering phone inquiries regarding breakdown assistance, towing, and rental car organization; coordinating aid measures for international customers; communicating with insurance companies, partners, and service providers; processing invoices.
Seniority
Entry-level to Junior