Service Desk Manager (m/w/d) - in Hamburg
Core
Leading and coaching a Service Desk team to provide technical support and customer service for SMB clients via phone, email, and on-site.
Role type
Service Desk Manager
Builds
IT support services and managed services for SMB clients
Domain
IT Services / Managed Services
Required skills
Team leadership, IT support experience, Windows Server administration, Networking, Virtualization (Hyper-V/VMware), Microsoft 365, Process optimization
Preferred skills
English language skills
Technologies
Windows Server, Hyper-V, VMware, Microsoft 365, VoIP
Responsibilities
Lead and coach the Service Desk team, act as the primary contact for SMB customers, manage tickets and ensure SLA compliance, provide technical support for complex IT topics, identify process improvement opportunities
Seniority
Manager