Mitarbeiter Kundenservice (m/w/d)
Core
First point of contact for customers, handling inbound calls, emails, and chats to resolve inquiries about orders, delivery status, payments, complaints, and returns.
Role type
Customer Service Representative
Builds
Customer support solutions for a bicycle retailer
Domain
Retail / E-commerce
Deliverable
client delivery
Required skills
telephone communication, email communication, chat support, ticketing system documentation, order management, payment processing, returns management, complaint handling, process optimization
Preferred skills
empathy, solution-oriented approach, reliability, teamwork, PC proficiency