IT Service & Project Manager (m/w/d)
Hybrid
Core
Coordinating complex IT projects and services, ensuring smooth transitions and operational stability for clients.
Role type
Senior IT Service & Project Manager
Builds
Complex IT projects and co-managed service environments
Domain
IT Services / Managed Services Provider (MSP)
Required skills
Project management, Service management, ITIL processes, Stakeholder management, Transition management, SLA/KPI management, International communication
Preferred skills
M&A experience, Managed Service Provider (MSP) background
Technologies
ITIL, SLA, KPI
Responsibilities
Lead complex customer projects, manage service leadership in co-managed environments, coordinate between clients and providers, ensure stable transition to operations, steer services via SLAs/KPIs, manage stakeholders
Seniority
Senior, hands-on IC
