Mitarbeiter:in (m/w/d) Customer Service
Hybrid
Core
Handling customer inquiries via phone and email to ensure an excellent shopping experience for B2B dental clients.
Role type
Customer Service Representative
Builds
Product information, order processing, and invoice handling for new and existing customers
Domain
Dental e-commerce / B2B trade
Deliverable
customer delivery
Required skills
Phone communication, written communication, problem-solving, customer orientation, team collaboration
Preferred skills
Fluent German, clear English (spoken and written), commercial training or equivalent qualification
Technologies
Phone, Email
Responsibilities
Answering customer questions about products, orders, and invoices; processing new customer orders reliably; finding solution-oriented answers to customer concerns; collaborating with the team to improve customer satisfaction
Seniority
Entry-level