Experte (w/m/d) Contact Center AI (Conversational AI & Agentic AI)
Core
Design, build, and operate Conversational AI and Agentic AI platforms to improve patient interactions and simplify access to medical services.
Role type
Senior IC Conversational AI Engineer (Dialog Design & Operations)
Builds
Voice and Chat dialog flows, AI training data, prompts, and quality assurance processes for a public health contact center.
Domain
Healthcare + Conversational AI / Agentic AI
Deliverable
production ML models
Required skills
Conversational AI platform expertise, Prompt Engineering, Training data creation for LLMs, Dialog design, NLP understanding, Cloud services integration, Vendor management, Analytical thinking, Service experience translation
Preferred skills
SaaS platform experience, API integration, Machine Learning methods, End-to-end project delivery
Technologies
Conversational AI platforms, Cloud services, LLMs, NLP tools
Responsibilities
Plan and operate the AI platform, Develop and optimize dialog flows for voice and chat, Create training data and prompts, Analyze user interactions to improve quality, Implement quality assurance processes, Manage external technology partners, Conduct workshops to develop new use cases
Seniority
Senior, hands-on IC
