Customer Success Manager (m/w/d)
Core
You connect product knowledge with sales strength and service orientation to drive customer success and company growth by matching customer needs to software features and delivering value.
Role type
Customer Success Manager (relational sales model)
Builds
Software solutions and value propositions for customers in the trade and production sectors
Domain
B2B Software / Trade and Production
Deliverable
product features
Required skills
Product knowledge, Sales skills, Service excellence, Communication, Problem-solving, Documentation
Preferred skills
Experience in software environment, IT affinity, Process understanding in trade and production
Responsibilities
Learn and master software modules to assign requirements and argue value, build trust and present features as benefits, identify customer needs and propose smart solutions, communicate across all channels and document reliably