Community Manager
Core
Voice of clients across social media platforms, fostering vibrant online communities, driving engagement, and enhancing brand presence.
Role type
Senior IC community manager (team lead)
Builds
Client brand communities and engagement strategies
Domain
Digital marketing / Social media
Deliverable
product features
Required skills
Community strategy execution, Team leadership, Social media moderation, Social listening, Crisis management, Influencer relationship management, Data analytics
Preferred skills
Agency experience, Knowledge of emerging platforms, Storytelling
Technologies
Sprout Social, Brandwatch, Meltwater
Responsibilities
Develop and execute community engagement strategies; Mentor and manage a team of community managers; Actively engage with communities across platforms; Partner with content teams to inform strategy; Monitor conversations and track brand sentiment; Identify and address potential PR issues; Nurture relationships with brand advocates and influencers; Track KPIs and report on community health.
Seniority
Senior, hands-on IC with team management