IT Service Techniker (m/w/d)
Core
Provide stable, secure, and efficient IT services for the German Armed Forces (Bundeswehr) across domestic and international locations, supporting operational readiness.
Role type
IT Service Technician (Second-Level Support)
Builds
IT infrastructure and services for over 80 Bundeswehr locations
Domain
Defense / IT Operations
Required skills
IT system electronics training, 2+ years IT/network experience, ticketing systems, on-site support, hardware relocation, DGUV V3 testing
Preferred skills
Driver's license Class B, mobility, initiative
Technologies
PC, Telephony, LAN, WAN, Ticketing Systems
Responsibilities
Troubleshoot and resolve issues in PC, telephony, LAN, and WAN environments; Ensure adherence to response and resolution times; Execute office moves involving PC, telephony, and client hardware; Provide second-level support as the central contact for users; Participate in IT infrastructure development projects; Conduct DGUV V3 inspections and participate in on-call duties; Document all activities in tools