IT Service Manager E-Mail Add-Ins (m/w/d)
Core
Managing and evolving email and email add-in solutions to support the digitalization of the Bundeswehr's business processes and collaboration.
Role type
IT Service Manager (Email & Collaboration)
Builds
Groupware, conferencing, and telephony services for the Bundeswehr
Domain
Defense / IT Service Management
Required skills
IT Service Management, Project Management, ITIL, Agile methods, Requirements analysis, Process improvement, Stakeholder communication, Reporting & SLA management, Team leadership
Preferred skills
ITIL certification, DevOps knowledge, JIRA, Confluence
Technologies
JIRA, Confluence, Cloud technologies
Responsibilities
Oversee delivery and evolution of email and add-in solutions; Coordinate technical implementation across architecture and operations teams; Develop and optimize service processes; Manage stakeholder communication; Create reports and drive SLA improvements; Participate in service-related projects