Senior Service Manager (m/w/d)
Core
Senior Service Manager responsible for IT situation monitoring, incident coordination, and situational awareness reporting for the German Armed Forces (Bundeswehr) IT infrastructure.
Role type
Senior Service Manager (IT Operations)
Builds
Stable, secure, and efficient IT services and situational awareness for Bundeswehr operations
Domain
Defense / IT Operations
Deliverable
dashboards & analysis
Required skills
IT Service Management, Systems Management tools, complex IT system operations, incident analysis, stakeholder communication, strategic understanding
Preferred skills
Military service experience, direct collaboration with Bundeswehr
Technologies
IT Service Management tools, Systems Management tools
Responsibilities
Analyze and evaluate events and incidents using IT Service Management tools; Identify interdependencies between operational areas; Serve as on-site contact for the customer in Rheinbach; Support customer in creating and presenting daily situational reports; Contribute to the development of the IT situation picture; Support military branches during exercises
Seniority
Senior, hands-on IC