Analyst II, Systems Operations
Core
Provide immediate assistance to back office, support personnel, and IT staff to minimize the impact of IT-related problems in a 24x7 environment for trading exchanges and clearing systems.
Role type
Systems Operations Analyst (IC)
Builds
Daily operations of trading exchanges, clearing systems, and data distribution services
Domain
Financial markets / IT Operations
Required skills
troubleshooting, incident management, escalation procedures, root-cause analysis, system maintenance, vendor coordination, documentation, Linux/Windows administration, network protocols (TCP/IP, UDP, Multicast), scripting (Bash, PowerShell)
Preferred skills
Financial markets/trading systems experience, ServiceNow (Incident/Ticket/Change), enterprise monitoring (BigPanda, PagerDuty, Rundeck), Microsoft Office Suite
Technologies
Linux, Windows, ServiceNow, Bash, PowerShell, BigPanda, PagerDuty, Rundeck, TCP/IP, UDP, Multicast
Responsibilities
Troubleshoot day-to-day issues and provide direct support to engineering and IT support groups; Work with internal partners to communicate system maintenance and changes; Interact with third-party vendors and coordinate with internal business units; Maintain operations and administration of proprietary systems; Assist staff with problem solving and escalation procedures; Assess issues and provide actions for service restoration; Own production incidents including communication, escalation, and root-cause analysis; Understand trading/clearing platforms and network architecture to improve performance; Prepare documentation for troubleshooting and escalation procedures; Follow incident, problem, and change management practices.
Seniority
Mid-level (Analyst II), hands-on IC
