Regionalleiter (m/w/d) Notruf- und Serviceleitstelle
Core
Managing the economic, organizational, and operational control of a 24/7 emergency call and service control center.
Role type
Senior management leader for emergency call center operations
Builds
24/7 emergency call and service control center operations
Domain
Security services industry + emergency response operations
Required skills
Leadership and management experience, 24/7 critical service operations management, regional security market knowledge, budget and cost control, knowledge of security norms and certifications, business acumen, process optimization, stakeholder management
Preferred skills
Strategic customer relationship management, market analysis, audit coordination, hands-on mentality
Technologies
None stated
Responsibilities
Steer economic, organizational, and operational control of the call center; manage budget planning and cost control; lead and develop staff; expand strategic customer relationships; analyze market developments; ensure compliant 24/7 operations including audits; optimize processes and organizational structures
Seniority
Senior, hands-on management