Sachbearbeiter (m/w/d) Ticketmanagement und Servicekoordination | Frankfurt am Main
Core
Managing and coordinating service and incident tickets within a CAFM-supported system to ensure timely resolution and SLA compliance for building technical facilities.
Role type
Operations coordinator (facility management)
Builds
Service and maintenance workflows for building technical systems
Domain
Facility management / Building services
Deliverable
dashboards & analysis
Required skills
Ticket management, CAFM systems, MS Office (Excel), prioritization, documentation, stakeholder coordination
Preferred skills
Facility management experience, technical building equipment (TGA) knowledge, shift work readiness
Responsibilities
Processing and tracking service/incident tickets, updating ticket status in the system, dispatching tickets to internal staff and subcontractors, acting as central interface between customers and internal departments, ensuring SLA compliance, documenting services
Seniority
Entry-level / Junior