Data Center Operations Coordinator
Core
Coordinate break/fix activities, hardware incidents, and vendor dispatches across multiple data centers to ensure uptime and fast resolution.
Role type
Data Center Operations Coordinator
Builds
Hardware maintenance and incident response for data center infrastructure
Domain
IT Infrastructure / Data Center Operations
Deliverable
infrastructure
Required skills
ticketing systems (ServiceNow, Jira, Remedy), server/storage/networking hardware knowledge, SLA management, incident escalation, operational reporting, inventory tracking
Preferred skills
enterprise/hyperscale data center support, remote hands operations, vendor management, ITIL processes, CompTIA Server+/Network+ certifications
Technologies
ServiceNow, Jira, Remedy, Excel
Responsibilities
Track and manage break/fix incidents, monitor ticket queues for SLA compliance, coordinate with technicians and vendors, maintain hardware failure records, escalate critical outages, schedule maintenance windows, provide operational status reports, ensure adherence to change management policies, identify hardware failure trends
Seniority
Individual Contributor
