Mitarbeiter Helpdesk | Inhouse Support (m/w/d) Frankfurt
Core
Provide on-site IT support and resolve service requests for employees at their workstations.
Role type
Helpdesk technician (in-house support)
Builds
IT support services for internal users
Domain
Corporate IT / Facility Services
Required skills
Hardware troubleshooting, Windows desktop support, Microsoft Office administration, Active Directory management, Microsoft Intune device management, Printer/peripheral support, Ticket system management, Zoom meeting support
Preferred skills
Customer service experience, Hands-on technical approach
Technologies
Windows, Microsoft Office, Citrix, Active Directory, Microsoft Intune, Zoom
Responsibilities
On-site support and assistance to employees at their workstations, Recording, processing, and documenting incidents and service requests via the ticketing system, Setting up, replacing, and troubleshooting hardware and peripherals, Supporting conference and meeting rooms, particularly for Zoom meetings, Supporting mobile devices via Microsoft Intune, Collaborating with internal IT departments and external service providers