Sachbearbeiter (m/w/d) im Versicherungsservice
Core
Provide professional and empathic customer service to resolve insurance inquiries, claims, and complaints while delivering tailored insurance solutions.
Role type
Insurance claims and customer service specialist
Builds
Customer satisfaction and resolution of insurance matters
Domain
Insurance (liability, household, accident)
Deliverable
client delivery
Required skills
Insurance product knowledge, claims processing, customer communication, problem-solving, training participation
Preferred skills
Deep insurance industry expertise, Fachwirt qualification, prior insurance customer service experience
Technologies
None stated
Responsibilities
Closing customer cases in all insurance matters, increasing customer satisfaction by resolving general and specific inquiries quickly, providing comprehensive information on insurance products and benefits, processing customer inquiries, claims, and complaints, participating regularly in training and further education
Seniority
Entry-level to Mid-level, individual contributor